Cloud

New subscription: Subscription maintenance begins directly after the account setup.

Server

New license: Your software maintenance period will commence from the date of software being made available.

Software Upgrade: Software maintenance starts on the date of upgrade being made available and replaces all software maintenance services for your upgraded license that were active at that point.

Renewal: Maintenance services for your software start on the same day your current maintenance period expires - regardless of the date of the renewal purchase.

Note: Support for the Cloud and Server Products will be provided in line with our Support Policy (to the applicable extent).