New subscription: Subscription maintenance begins directly after the account setup.
New license: Your software maintenance period will commence from the date of software being made available.
Software Upgrade: Software maintenance starts on the date of upgrade being made available and replaces all software maintenance services for your upgraded license that were active at that point.
Renewal: Maintenance services for your software start on the same day your current maintenance period expires - regardless of the date of the renewal purchase.
Note: Support for the Cloud and Server Products will be provided in line with our Support Policy (to the applicable extent).