FAQs – Setup

Q: System requirements

Domain

Domain is the url name via which software can be accessed e.g. https://yourcompanyname.co.uk/eto/ It is needed for any website or cloud based software to work. The process of purchase takes few minutes and cost about £20 for first two years. We recommend to purchase from ionos company.

Hosting

What is hosting? – please read this article.

You can use your existing hosting or setup a new one for your business.

  1. Use your existing hosting (server). Your server needs to have PHP v7.0 – 7.1 and operating system Linux.
  2. Purchase it from a company we recommend – purchase PRO package with Linux operating system form ionos company (about £10/m). All issues regarding server you need to take through their support system.
  3. Take advantage of our offer and avoid the hustle of setup, communication and management. Have a peace of mind that all is working just as it should be. We offer:
    • £10 per month (we charge £60 on 6 months basis)
    • Reliable and fast hosting with regular backups
    • In case of any issues with server our team take care of it. No need to communicate with third party provider.

If you are looking for a complete peace of mind, you should check our Business PRO Support offer.

Google APIs

You need following APIs enable and connected:
Google Places API Web Service
Google Maps Directions API
Google Maps Geocoding API
Google Maps Embed API
Google Maps JavaScript API

You can learn how to setup Google API here.

App Store Hosting

There are two choices to app store hosting:

  • Setup your own app stores accounts with Google Play and Apple App Store and send us access to both accounts. This is pay service and costs are Google Play #£20 one-time, Apple app store ~£77 per year.
  • Or use our service and avoid the hustle of setup, communication and management – available for £70 per year.

Please read about Personalised App setup requirements.

Q: What are Google API keys and how to connect them to the system

This Services are used to calculate distance between locations, geocode locations, get address suggestions, display map etc. thus allowing a customer to calculate the journey price and display journey information during a booking process.

Google allows you to generate these keys free of charge and it can be done HERE.

You need following APIs enable and connected:
Google Places API Web Service
Google Maps Directions API
Google Maps Geocoding API
Google Maps Embed API
Google Maps JavaScript API

You can learn how to setup Google API HERE.

Q: What are the requirements to set up a personalised app?

For the personalised app setup requirements click HERE.

Q: How long does the setup take?

The setup times may vary depending on the product:

  • Web Booking & Dispatch Software, Driver App – 3 business days.
  • Personalised Passenger App, Personalised Driver App – 5 business days
  • Starter Website Design – 3 business days.
  • Custom Website Design – 14 business days.

Please keep in mind that all information needed for the setup to begin must be delivered within 24 hours of finalizing your purchase. Otherwise, there may be delays.