App Go Policy

Thanks for using EasyTaxiOffice.

By purchasing the App Go service you accept the Policy stated below.

Applying for the service results in the beginning of an Agreement between you and EasyTaxiOffice that starts immediately after. The Agreement lasts until the Agreement is terminated by you or us, for reasons specified in the Policy and in accordance with it.

Applying for the service on behalf of any entity will mean you possess the relevant rights and authority to accept the Policy and start an Agreement on its behalf.

Purchase

The App Go is a comprehensive service which includes:
– app hosting
– app updates

Account

App Setup

For this service to work, Personalised App purchase is required and all app setup requirements must be met.

Apps Update

EasyTaxiOffice retains the right to update apps on a user’s account without their permission.

Users are informed about an update via the software admin panel’s notification system. Updates do not reset data or settings. If there are changes that we believe require your attention we will inform you in advance.

In some cases, following an update, users will be expected to implement the appropriate setting adjustments within their software and all connected third party services.

Software updates can and do influence how driver and passenger apps work. More information about App Update can be found here.

Cancellation

EasyTaxiOffice and the User can terminate the Agreement at all times, for whatever reason. A notice informing the other party about the Agreement Termination must be sent via email. EasyTaxiOffice can suspend the Service to the User at any time without providing a reason for doing so. We may also terminate the agreement without cause. If we terminate it without a reason, and it is a paid service, you are due a refund of the allotted part of your monthly payment. In all other instances, refunds do not apply.

Personalised Apps will stop working if the software to which the apps are connected becomes unavailable. This applies to Monthly Plan, Ultimate Plan and self-hosting being suspended or closed.
Personalised Apps will also stop working if the App Go service has been suspended or closed.

In case the software is not available for over 30 days, the app may be deleted from the app stores (e-mail us at support@easytaxioffice.co.uk if you want to see the app removed from there earlier). No copies will be stored. Future usage of the app will require it to be generated and submitted to app stores again. Standard setup fees apply.

Account Disputes
We will not interfere with any internal disputes related to an EasyTaxiOffice account. All in-house disputes about account ownership must be handled between the two parties. We do not provide information about an account to anyone aside from the account’s owner. The decisive factor we take into consideration in establishing account ownership is the data and information provided while purchasing and establishing the account. If there was more than one person/entity indicated in the contact information, we expect all disputes have been resolved without involving EasyTaxiOffice.
Disputes over ownership might be the cause of suspending an account until they are resolved – for the reason of keeping the data connected with the account safe and secure.

Payments

Paid App Go service – Opening App Account

Signing for an App Go service means the user agrees to recurring, monthly billings which start on the day that account access is granted. The first month’s payment is taken in advance. Billings take place each month on the same day (depending on when you started your App Go service. Same goes for payments: they are due each month on the same date or on a date closeby to the day that you made your first payment (“Pay Date”).

Debit and Credit Cards

All users who choose the App Go service, must present us with their debit or credit card information and grant the company access to subtract the agreed upon amounts of money. All the information provided must be valid and current. When a card expires the client is obliged to update the company updated information on their new card. In case of automatic replacements, user recognizes and accepts that our company is permitted to subtract fees from the new card. The person using the card guarantees they have full authorization to manage it, accept the right to bill that card and affirm that no payments shall be rejected. If a transaction cannot be finalised because of a problem with the card, the account will be suspended until all operations are processed and payments completed.

In the event of an account being suspended, users will not be able to use the apps. The account can be activated again only if all outstanding payments are made up to date. Unlocking the account is only possible during the working hours of the EasyTaxiOffice team.

Billing Changes

The EasyTaxiOffice App Go service pricing might change at any time. If that occurs, the new prices will be posted to our website and/or sent to you by e-mail.

Refunds
Users shall be reimbursed for months they paid for in advance if their account is terminated or we stop providing the services altogether.

In case the user is not able to deliver the required information or resigns from Personalised App before we generate and submit the app to app stores, we will proceed with the refund.

These are the only conditions under which a user is eligible for a refund. We might choose to offer some other sort of compensation depending on our evaluation of the situation.

Other Important Stuff

Trouble-shooting

EasyTaxiOffice will fix any bugs you might notice in the apps.
Support

We provide User Guide in which you can find explanations of our systems features.

If our User Guide is not enough, please contact our support team via email support@easytaxioffice.co.uk. We will respond as soon as possible, generally within 24 hours. If you do not hear from us within 48 hours, kindly give us a call at +44 (0) 20 3633 1535 as your message did not get to us.

Miscellaneous

This policy is part of the company’s guidelines relevant to the App Go service. EasyTaxiOffice retains the right to make changes to these regulations at any time, as it sees fit.