EasyTaxiOffice Self-managed Policy

By purchasing the EasyTaxiOffice Self-managed you accept the Policy stated below.

Account
Creating an account and agreeing to the Terms results in the beginning of an Agreement between you and EasyTaxiOffice that starts immediately after. The Agreement lasts until your EasyTaxiOffice account is active or until the Agreement is terminated by you or us, for reasons specified in the Terms and in accordance with them.

Creating an account on behalf of any entity will mean you possess the relevant rights and authority to accept the Terms and start an Agreement on its behalf.

Account Setup​

EasyTaxiOffice Team will setup your account within 1 business day of receiving the payment.

Personalised Apps Setup

Personalised Apps can be setup through our AppGo service.

Software Update

EasyTaxiOffice team regularly updates the software, apps* and security protocols.

Users are informed about an update via the software admin panel’s notification system. The latest changes can also be seen here. Updates do not reset data or settings. If there are changes that we believe require your attention we will inform you in advance.

In some cases, following an update, users will be expected to implement the appropriate setting adjustments within their software and all connected third party services.

(*) Mobile app update

Software updates influence how driver and passenger apps work. More information about App Update can be found here.

Account and Password

It is the user’s responsibility to keep the account name and password private. The user is responsible for any and all activity that occurs on his or hers account (excluding EasyTaxiOffice’s activity commissioned by the user) also when the password was not disclosed willingly. Users must notify EasyTaxiOffice immediately if any unsanctioned activity occurs on their account. EasyTaxiOffice is not responsible for any losses a user might have suffered because of their password being hacked and their account hijacked. Our company, for security reasons, cannot know a user’s current password. We can only instruct users on how to reset their passwords. By creating an account, you confirm that all provided information is authentic and will remain so for the duration of your usage of EasyTaxiOffice’s Services.

Payments
Purchase

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EasyTaxiOffice Self-managed price is posted on our EasyTaxiOffice site.

Debit and Credit Cards

All users who choose EasyTaxiOffice Cloud, must present us with their debit or credit card information and grant the company access to subtract the agreed upon amounts of money. All the information provided must be valid and current. When a card expires the client is obliged to update the company updated information on their new card. In case of automatic replacements, user recognizes and accepts that our company is permitted to subtract fees from the new card. The person using the card guarantees they have full authorization to manage it, accept the right to bill that card and affirm that no payments shall be rejected. If a transaction cannot be finalised because of a problem with the card, the account will be suspended until all operations are processed and payments completed. In the event of an account being suspended, users will not be able to fully use the software and apps. The account can be activated again only if all outstanding payments are made up to date. Unlocking the account is only possible during the working hours of the EasyTaxiOffice team.

Refunds

Users shall be reimbursed for months they paid for in advance if their account is terminated or we stop providing the services altogether. This is the only condition under which a user is eligible for a refund. We might choose to offer some other sort of compensation depending on our evaluation of the situation.

Other Important Stuff

Support

We provide User Guide in which you can find in-depth explanations of our systems features.

If our User Guide is not enough, please contact our support team via email support@easytaxioffice.co.uk. We will respond as soon as possible, generally within 24 hours. If you do not hear from us within 48 hours, kindly give us a call at +44 (0) 20 3633 1535 as your message did not get to us.

Miscellaneous

  • This policy is part of the company’s policy relevant to the EasyTaxiOffice Cloud service. EasyTaxiOffice retains the right to make changes to these regulations at any time, as it sees fit.