Monthly Plan Policy
By purchasing the Monthly Plan you accept the Policy stated below.
Monthly Plan is a comprehensive service which includes:
– access to software and Driver App
– access to personalised passenger and driver apps (additional setup fee applies).
– regular updates to the software and mobile apps
– data back-ups
The Monthly Plan pricing can be found here. To purchase the service, contact us at firstname.lastname@example.org and place your order.
Creating an account on behalf of any entity will mean you possess the relevant rights and authority to accept the Terms and start an Agreement on its behalf.
Personalised Apps Setup
To set your Personalised Apps up, all requirements must be met.
Software & Apps Update
EasyTaxiOffice retains the right to update the software and apps on a user’s account without their permission. Our team regularly updates the software and mobile apps. User is informed about it via the software admin panel’s notification system. Updates do not affect the user’s data and settings (e.g. Google API or Pricing). In case it does, we will inform users about it in advance when possible.
In some cases, following an update, users will be expected to implement the appropriate setting adjustments within their software, apps and all connected third party services. After every update to the mobile app, drivers and passengers must restart the app on their phone.
If you use a Personalised Driver App or/and Personalised Passenger App, you will be given first five months free access. After that period is over, an additional amount will be added to your billings in each billing cycle, for as long as the App is active. The apps billing cycle might differ from your Monthly Plan billing cycle. Apps require upfront payments for setup. Pricing can be found here.
EasyTaxiOffice and the User can terminate the Agreement at all times, for whatever reason. A notice informing the other party about the Agreement Termination must be sent via email. EasyTaxiOffice can suspend the Service to the User at any time without providing a reason for doing so. We may also terminate your account without cause. If we terminate your account without a reason, and it is a paid account, you are due a refund of the allotted part of your monthly payment. In all other instances, refunds do not apply.
All accounts inactive for over 3 months may be terminated without giving prior notice. Users accept that after that period is over, we will permanently delete the account and all data connected to it. The users are responsible for exporting their data before an account is deleted.
All Personalised Apps will stop working if a user’s Monthly Plan account becomes suspended or closed. If a user’s Personalised App account gets closed, it will also be deleted from the app store within 30 days (e-mail us at email@example.com if you want to see the app removed from there earlier). No copies will be stored. Future usage of the app will require of it to be generated and submitted to app stores again. Standard setup fees apply.
It is the user’s responsibility to keep the account name and password private. The user is responsible for any and all activity that occurs on his or hers account (excluding EasyTaxiOffice’s activity commissioned by the user) also when the password was not disclosed willingly. Users must notify EasyTaxiOffice immediately if any unsanctioned activity occurs on their account. EasyTaxiOffice is not responsible for any losses a user might have suffered because of their password being hacked and their account hijacked. Our company, for security reasons, cannot know a user’s current password. We can only instruct users on how to reset their passwords. By creating an account, you confirm that all provided information is authentic and will remain so for the duration of your usage of EasyTaxiOffice’s Services.
Disputes over ownership might be the cause of blocking an account (no possibility of logging in) until they are resolved – for the reason of keeping the data connected with the account safe and secure.
All users who choose the Monthly Plan, must present us with their debit or credit card information and grant the company access to subtract the agreed upon amounts of money. All the information provided must be valid and current. When a card expires the client is obliged to update the company updated information on their new card. In case of automatic replacements, user recognizes and accepts that our company is permitted to subtract fees from the new card. The person using the card guarantees they have full authorization to manage it, accept the right to bill that card and affirm that no payments shall be rejected. If a transaction cannot be finalised because of a problem with the card, the account will be suspended until all operations are processed and payments completed.
In the event of an account being suspended, users will not be able to use the software and apps. The account can be activated again only if all outstanding payments are made up to date. Unlocking the account is only possible during the working hours of the EasyTaxiOffice team.
The EasyTaxiOffice Monthly Plans pricing might change at any time. If that occurs, the new prices will be posted to our website and/or sent to you be e-mail.
In case the user is not able to deliver the required information or resigns from Personalised App before we generate and submitted the app to app stores, we will proceed with the refund.
These are the only conditions under which a user is eligible for a refund. We might choose to offer some other sort of compensation depending on our evaluation of the situation.
We provide User Guide in which you can find in-depth explanations of our systems features.
If our User Guide is not enough, please contact our support team via email firstname.lastname@example.org. We will respond as soon as possible, generally within 24 hours. If you do not hear from us within 48 hours, kindly give us a call at +44 (0) 20 3633 1535 as your message did not get to us.