Software Update Policy

By purchasing the Software Update you accept the Policy stated below.

 

Software Update is a comprehensive service which includes:

– software update to latest version

– access to support

– access to bug fixing

 

Each software license requires a separate Software Update. For the software license with several website profiles, only one Software Update is required.

Software Update

After purchase, user will be able to update the software via Subscription tab in their software. The latest software update can be seen here.

The software update for version 3.18 or lower is carried out by the EasyTaxiOffice Team.

Each version of the software has 9 months bug-fixing support after it has been published. Users are informed about new updates via the software admin panel’s notification system. Updates do not reset data or settings. If there are changes that we believe require your attention we will inform you in advance.

In some cases, following an update, users will be expected to implement the appropriate setting adjustments within their software and all connected third party services.

After users update the system, the changes are irreversible and returning to a prior version is not possible.

EasyTaxiOffice retains the right to provide a software update to newer software version instead of bug-fixing update for the users software version.

(*) Mobile app update

Software updates influence how driver and passenger apps work. More information about App Update can be found here.

Support

We provide User Guide in which you can find in-depth explanations of our systems features.

If our User Guide is not enough, please contact our support team via email support@easytaxioffice.co.uk. We will respond as soon as possible, generally within 24 hours. If you do not hear from us within 48 hours, kindly give us a call at +44 (0) 20 3633 1535 as your message did not get to us.

Miscellaneous

This policy is part of the company’s policy relevant to the Software Update service. EasyTaxiOffice retains the right to make changes to these regulations at any time, as it sees fit.